Learn the setup process to connect your CommerceHub (Rithum) connection with Pavo.
Pavo supports the following functions with a CommerceHub integration:
- Order download
- Shipment confirmation
- Invoice upload
Packing slip syncs are not supported between Pavo and CommerceHub. Custom packing slips must be manually downloaded from CommerceHub or generated in OMS.
CommerceHub connections are not plug-and play. Not every function Pavo supports with CommerceHub is required or needed by the retailer. It is your responsibility to carefully read the setup documentation by CommerceHub or the retailer have placed, as well as what features you will be enabling on CommerceHub's side.
An integration with CommerceHub is a premium Pavo integration since it will require testing and validation performed by Master System in order to go-live and require a setup fee for every retailer. Please contact Master System to get started.
Requirements:
- You must have OrderStream enabled on your CommerceHub account. Pavo connections to CommerceHub are file delimited over SFTP.
- Learn how to upgrade your account here (a CommerceHub login is required): https://help.commercehub.com/orderstream/Files_and_Data/Upgrading_your_CommerceHub_connection.htm
- When filling out the upgrade form, make sure you are letting CommerceHub know you are planning to use a Delimited file type over SFTP.
- Alternatively, contact CommerceHub at salessupport@rithum.com
- Request the supplier test plan and file delimited guides from CommerceHub and send it to Master System. This can also be found in your CommerceHub Resource Center.
- When configuring your CommerceHub OrderStream account, please select the data exchange methods SFTP and Delimited for all documents.
- You must have a point of contact between CommerceHub and OMS/Pavo that can relay any information CommerceHub may provide, such as testing/production credentials, manual actions you must perform, or anything that requires your company to access the CommerceHub OrderStream portal.
What to expect
- CommerceHub will assign an Onboarding Manager who will provide testing credentials to their SFTP server. The server will contain several orders that are used for different test cases.
- Master System will download the orders into your OMS system via Pavo.
- Important: Your company must approve the order that arrives in OMS is correct and matches what you expect from CommerceHub.
- Master System will perform the scenarios required for CommerceHub to approve the orders on your system, and will respond back to CommerceHub when the testing is complete. This can include invoice and tracking information that will be sent.
- Additional changes may be required depending on the retailer.
- CommerceHub will approve the account for production and your account will go-live.
If you plan on integrating multiple retailers to Pavo, CommerceHub will reuse the same testing and production password. Please keep the credentials in a safe place for future reuse. Master System can only keep passwords for testing purposes for a limited amount of time.